The Wilkinson Firm | Premium Hospitality & Event Staffing

Sound Familiar?

Every property manager
has said this.

These are the problems that brought every one of our clients to us. If this is your reality, we already know how to fix it.

"We can not keep people."

You hire, train, and lose. Over and over. TWF absorbs that cycle. We recruit, train, and manage turnover so your operation stays covered. When someone leaves our roster, we replace them. You never feel the gap.

Ongoing Property Staffing →

"I need a dishwasher. Today."

Three people called out. Your kitchen opens in two hours. We keep a trained bench roster ranked by performance rating. One call, 90 minutes, your position is covered. Your operation does not stop.

Same-Day Staffing →

"Nobody wants to work."

When every hotel, restaurant, and venue is competing for the same workers, the talent pool is thin. We invest in the people others overlook. We train them, hold them to a standard, and develop the ones who show up ready.

Our Training Pipeline →

"Football weekend is coming."

Home games, military balls, tournaments, galas, holiday banquets. We scale up with captain-led teams, handle the event from briefing to breakdown, and scale back down. Surge capacity without permanent overhead.

Event Staffing →

"I need to replace my kitchen manager."

Your F&B lead just gave notice. You need someone qualified and you need it handled quietly. We recruit, screen, and place permanent hires. Confidential when needed. Quality-checked the same way we vet our own.

Direct Hire Placement →

"The agency just sends warm bodies."

That is the industry standard. Send whoever shows up, bill the hours, move on. We are an HR consultancy. Every person on our roster goes through structured onboarding, is rated after every shift, and is held to documented performance standards backed by real HR systems.

Our System →

How It Works

You tell us the problem.
We handle everything else.

Whether you need daily kitchen coverage or 40 servers for a Saturday gala, the process is the same. You request. We build, train, and deploy. Our leadership manages the floor. You manage your property.

Tell us what you need

Headcount, departments, dates, and any special requirements. We assess your property and build a staffing plan that fits your operation.

We build your team

Matched from our trained roster by skill, rating, and availability. Cross-trained so the same person can flex across your property when needed.

Our leadership runs the shift

On major events, our captain arrives first, briefs the team, inspects the lineup, and manages the floor. You do not direct our people. We do.

We track, rate, and improve

Every team member is rated after every shift. Performance data drives who comes back, who gets developed, and who gets replaced. You see results. We own the process.

What We Staff

Four departments. One standard.

Most of our team members work across multiple areas. More flexibility for your property. More hours for our people. Everyone wins.

Banquet & Event Service

Servers, bartenders, barbacks, runners, bussers, setup & breakdown, buffet attendants

Tired of chasing down servers an hour before doors open? We deploy captain-led teams who arrive briefed, uniformed, and ready. From 30-person corporate dinners to 400-person galas, your event runs without you managing the staff. College game weekends, military balls, holiday banquets. We scale to meet it.

Request event staffing →

Culinary & Kitchen

Line & prep cooks, dishwashers, stewards, kitchen utility, breakfast kitchen support

No more calling in favors to cover kitchen shifts. No more burning out your core team with double shifts. We staff hotel kitchens on daily recurring schedules with food safety trained professionals who know the pace. This is not one-off temp work. This is your kitchen, covered.

Request kitchen staff →

Housekeeping & Property Care

Room attendants, laundry, housemen, public area, deep clean, turnover support

Rooms not flipped by check-in? Guests waiting in the lobby? The hardest department to staff is the one that costs you the most when it breaks down. We provide seven-day coverage with the same trained faces, not a rotating door. Your rooms get flipped on time. Every day.

Request housekeeping →

Leadership & Supervision

Banquet captains, assistant captains, floor supervisors, shift leads

This is what separates TWF. Our leaders come through Captain School: structured training in service fundamentals, event management, coaching, and decision-making under pressure. We do not just send staff. We send management.

Request leadership →

The TWF Gold Standard™

We built a system.
They send a list.

Other staffing agencies send bodies and hope. We deploy documented systems that run whether we are in the room or not. This is the machinery behind every shift we staff.

25% Staffing Buffer

If you request 20, we plan for 25. Built into every deployment so you never start a shift short-staffed. Contractual, not a courtesy.

3-Star Performance Rating

Every team member rated after every shift. Ratings drive scheduling, advancement, and removal. No gut feelings. Data.

Make-It-Right Guarantee

If service falls short, we provide corrective action at no cost. Replacement staff, refresher training, or courtesy hours. Written into every contract.

Command Structure

Exception Handling

Event Modes

Advancement Ladder

⚙

Operations

Operations Control

👤

Staffing

Staffing & Scheduling

★

Service

Service Quality

💬

Client Experience

Client Experience Management

🏆

Captains

Floor Captains

One Voice Rule

Only our Client Experience Manager speaks to the client. All feedback routes through one voice. No triangulation.

Five-Lane Command Structure

Every TWF event runs on five dedicated operational lanes. Each lane has a named owner. No overlap. No improvisation. Every decision has a swimlane. Every person knows who they report to.

Clear escalation path: Lane issue to Lane Manager to Event Lead to CEO. No skipped levels.

Decision Authority Chart: Every real-time decision mapped to the exact role that owns it. If you are not listed, escalate.

No triangulation policy: All leaders hear the same information. No private pre-meetings. Leadership huddle is the single source of truth.

15/15 Rule: 15-minute pre-shift briefing on expectations. 15-minute post-shift debrief capturing data. Every event. Non-negotiable.

Incident Classification

Every exception gets triaged in real time.

Green

Minor. Captain handles it. Coach & log. No escalation needed.

Yellow

Notable. Notify lead same shift. Log, document, may need action.

Red

Critical. Call CEO immediately. Document everything. Protect the client.

Traffic Light Exception System

Problems happen. What separates a professional operation from a staffing agency is how fast you classify, escalate, and resolve. Our traffic light system gives every captain and manager the same decision framework in real time.

No guesswork: Every type of incident pre-classified with examples so captains act immediately, not after a phone call.

Documented in real time: Every exception logged in the on-site binder. Every binder returned same day. No exceptions.

Coaching, not punishment: Green and yellow issues are growth opportunities. Red issues are boundary violations. We know the difference.

Client protection built in: Reputational risk is always red. Client-threatening conduct triggers immediate CEO escalation.

Right-Sized Leadership

Three event modes. One quality standard.

Default Full Key Event

All five lanes active. Complete documentation. Maximum control. Used for Tier 2 events, new clients, 50+ staff, and high-visibility venues.

CEO Approval Reduced Lead

Operations Lead + Captain only. Core forms maintained. Margin-conscious. For established clients with proven relationships and under 30 staff.

CEO Approval Virtual Oversight

Captain on-site, leadership virtual. Minimum viable documentation. Reserved for the most trusted, lowest-complexity deployments.

Event Mode Selector

Not every event needs the same leadership footprint. But every event needs a deliberate decision about what that footprint is. Our Event Mode Selector matches leadership depth to event complexity, risk, and margin.

Default is maximum: Full Key Event mode is always the starting point. You scale down deliberately, never accidentally.

CEO approval required to operate in any mode below full. This is not a shortcut. It is a governance decision.

Quality floor never changes: Even in virtual mode, binder documentation, star ratings, and post-event review still happen.

Margin protection: Right-sized leadership means you get premium service without unnecessary overhead.

Captain School Pipeline

Built from within. Scored. Documented.

Fill-In Lane Owner

Full lane authority on Tier 1 events. CEO designation only.

Lead Captain (3 Star)

Event lead eligible. Formal coaching authority. Full binder ownership.

Certified Floor Captain (2 Star)

Zone management. Coaching authority. Graduation rubric score 35+.

Captain Candidate

3 consecutive 2-star+ events. Online coursework complete. Shadow Phase begins.

Team Member (1 Star)

Active roster. Good standing. Captain School eligible after 3-event review.

The Advancement Ladder

We do not hire leadership off the street. We build it through Captain School: a three-track development system combining online coursework, quarterly in-person training, and three-phase live event mentorship. Every advancement is scored, documented, and earned.

Three mentorship phases: Shadow, Assisted Lead, Independent Lead. Evaluated on a 50-point graduation rubric.

Scored, not subjective: Zone control, coaching delivery, binder accuracy, escalation judgment, and guest awareness. Each graded /10.

35 points minimum to graduate as a Certified Floor Captain. Below 25 returns to in-person training with specific gap areas identified.

Why it matters to clients: The captain running your event earned that position through documented performance, not seniority or availability.

Explore the Full Operating System →

Who Is Behind This

Built by HR experts.
Run by hospitality operators.

TWF started as an HR consultancy for health and human services. When hospitality clients asked us to solve their staffing problems, we did not just send bodies. We applied the same rigor: structured onboarding, performance accountability, training systems, and compliance frameworks. With us, HR stands for Human Relationships.

We hold quarterly joint training sessions with our client properties and co-lead workforce development from the inside. Over time, we become more than a vendor. We become the team that helps you run your entire hospitality operation.

Daryan Wilkinson

Chief Executive Officer

Founded TWF to build something the hospitality staffing industry does not have: a system that develops people instead of discarding them. Designed the operating philosophy, Captain School, and every standard in this company.

Yaminah Murphy

Director of Operations

The operational backbone. Owns uniform accountability, on-site quality checks, captain performance reviews, and standards enforcement. She protects the brand at every deployment.

Tykeisha Little

Hospitality Service Manager

Owns training delivery, Captain School curriculum, and client-facing service leadership. The standard your guests feel starts with the standard she sets.

Matt Lewis

Chief Legal & Senior Counsel

A Greenville native whose family owned five restaurants downtown. Brings hospitality instincts and legal precision to every contract, compliance framework, and client relationship TWF builds.

Kadijah Jenkins

Hospitality Staffing Manager

Owns recruiting, scheduling, and roster management. Every team member who walks onto a client site was vetted, onboarded, and deployed through her system.

Corey Watkins

Client Experience & Success Manager

The single point of contact between TWF and every client property. Owns the One Voice Rule. If there is a concern, a compliment, or a question, it routes through Corey.

What’s Coming Up

Upcoming Events &
Open Opportunities

Active deployments, open shifts, and events we are currently staffing. If you are on our roster, check back regularly. If you are not on our roster yet, now is the time.

APR12

Event Staffing

Spring Gala: Greenville Convention Center

40 servers, 6 bartenders, 4 captains needed. Full briefing at 3:00 PM. Service 5:00 to 11:00 PM.

Open Positions Available

APR18

Ongoing Coverage

Kitchen Staff: Hilton Greenville

Recurring shifts: line cooks, prep cooks, dishwashers. AM and PM rotations. Monday to Sunday availability preferred.

Actively Staffing

APR25

Event Staffing

Alumni Weekend: Multiple Venues

Multi-venue deployment across Greenville. Servers, bartenders, event setup, housekeeping surge. 3-day commitment.

Open Positions Available

MAY03

Training

Captain School: Q2 Cohort Kickoff

New Captain School session begins. Open to roster members with a 2.5+ rating average. Apply through your Team Portal.

Registration Open

Let’s Talk

Book a 15-Minute
Staffing Strategy Call

This is for property leaders who are ready to move. Tell us what you need, and we will tell you exactly how we would solve it. No sales pitch. No obligation. Just an honest conversation between operators.

✓ Learn how our trained team model works

✓ Get a custom staffing plan for your property

✓ Understand pricing, timelines, and deployment

✓ No commitment required

The TWF Gold Standard™ Guarantee

If a team member underperforms, we replace them on the spot. No charge. No excuses. If the shift falls short, our Make-It-Right protocol activates at no additional cost to your property.

📞

Talk to Daryan Directly

20 minutes. No pitch. Just a direct conversation about your operation.

Call Now: (770) 873-9004

Schedule a Strategy Call →

20 min • Daryan calls you • No app needed

Common Questions

Frequently Asked Questions

For emergency requests, we can have trained staff on-site within 60 to 90 minutes in our active markets. Standard deployments are built around your timeline, whether that is next week or next quarter. Every deployment includes a 25% staffing buffer to account for any last-minute changes.

We operate under The TWF Gold Standard, a proprietary system of 35+ documented processes covering everything from onboarding to post-event reporting. Every team member is scored after every shift. Our Captain-led structure means your event has trained on-site leadership, not just bodies filling positions.

Full-service hotels, convention centers, event venues, resorts, country clubs, and corporate campuses. We specialize in properties that need consistent, high-quality hospitality teams for banquet service, housekeeping, front desk, culinary, and event support.

All TWF staff are W-2 employees. We handle payroll, benefits, taxes, workers' compensation, and all employment compliance. This protects your property from co-employment risk and ensures every team member is fully covered and accountable.

We carry a Hartford Business Owner's Policy that includes General Liability, Employment Practices Liability, and an Umbrella Policy. Background checks are run on every staff member. You can request our Certificate of Insurance through our staffing request form.

Pricing is based on the scope, duration, and type of staffing you need. We provide a custom quote after understanding your property's requirements. Emergency and same-day deployments carry a premium tier rate. There are no long-term contracts required for standard staffing.

Captain School is our internal leadership training program. Team members who consistently perform at the highest level are invited to complete Captain School, earning Gold Shield Certification. Captains serve as on-site leaders during deployments, managing their team and acting as your single point of contact.

Yes. We track performance data on every team member and prioritize placing your preferred staff on recurring assignments. Our system is built for consistency. When you find people you like working with, we make sure they keep showing up.

We are currently active in Greenville, NC with expansion planned for Raleigh, Charlotte, Atlanta, Savannah, Charleston, and Columbia. If you are outside our current coverage area, reach out and we will discuss timeline and availability for your market.

Your property needs people.
We bring trained teams.

Every property manager
has said this.

You tell us the problem.
We handle everything else.