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Career Development

We do not just give you shifts.
We build your career.

Every person on our roster gets structured training, career coaching, and a real path forward. Built by an HR consultancy. That is what makes TWF different from every other staffing company.

Join Our Roster →
TWF team in service
The TWF Path

From your first shift to your dream job.

1

Apply & Orient

Complete your application, attend orientation, receive your uniform and training materials. You are on the roster.

2

Get Trained

Service fundamentals, property-specific preparation, and Captain School coursework. We invest in you before you hit the floor.

3

Build Your Rating

Every shift is rated. Exceeds, meets, or below. Your rating drives your scheduling, pay increases, and advancement opportunities.

4

Access Career Resources

Resume rewriting, career coaching, mock interviews. We prepare you for whatever comes next, whether inside TWF or at a client property.

5

Get Hired Permanently

Top properties recruit directly from our roster. Or advance into TWF leadership through Captain School. Either way, you win.

The Star Rating System

Every shift counts.
Your rating proves it.

After every shift, you are rated. Your Star Rating determines your scheduling priority, pay rate, and advancement eligibility. No politics. No guessing. Performance drives everything.

★
1-Star
Entry Level

New to the roster. Learning service fundamentals, property protocols, and the TWF Standard. Assigned shifts based on availability and need. Building your foundation.

1 Pin - Team Member
★★
2-Star
Experienced

Proven performer. Eligible for assistant captain roles, priority scheduling, and higher pay rates. Trusted to flex across departments and mentor new team members.

2 Pins - Leader
★★★
3-Star
Captain

Captain School graduate. Leads teams at events and properties. Runs pre-shift briefings, manages the floor, submits performance reviews, and represents TWF to clients.

3 Pins - Captain
Career Resources

Tools that set you apart

These are not perks. These are investments in your future that most staffing agencies would never make.

✎
Resume Rewriting

We professionally rewrite and update your resume so you are always ready for the next opportunity, whether inside TWF or out.

⚖
Career Coaching

One-on-one guidance on where you want to go in hospitality and how to get there. We map the path and help you walk it.

★
Mock Interviews

When a full-time opportunity comes up, you will be ready. We run mock interviews so you walk in confident and prepared.

↑
Full-Time Placement

Our clients hire directly from our roster. Perform well with us, and the best properties in the region will come to you.

Captain School

Not everyone leads.
We train the ones who can.

Captain School is TWF's internal leadership development program, built on our "Be Legendary" training standards. Three phases. Online coursework, quarterly in-person sessions at client properties, and live mentorship on the floor. Graduates lead pre-shift huddles, run performance reviews, and represent TWF at every deployment.

I
Online Foundations: Service standards, communication, hospitality principles
II
In-Person Intensive: Event management, team coordination, conflict resolution
III
Live Mentorship: Shadow a senior captain, then lead with oversight
TWF team leaders

“I came in with zero experience. TWF trained me from the ground up, rewrote my resume, and coached me through interviews. Six months later, the Hilton offered me a full-time position. This program changed my life.”

Former TWF Roster Member. Now Full-Time at Hilton Greenville

Employee Perks

More than a paycheck

Being on the TWF roster comes with benefits that go beyond your hourly rate.

🍔
Restaurant Discounts
20% off at partner restaurants
🏋
Gym Access
$25/mo partner gym membership
📚
Learning Credits
$200/yr for certifications
🎁
Referral Bonus
$150 per successful referral
🚘
Hotel Discounts
Industry rates at partner properties
💊
Wellness Support
EAP & mental health resources

Ready to build something real?

Apply to join the TWF roster. No experience required. Just show up ready to work, and we will invest in the rest.

Apply Now → Access Team Portal →