What's the difference between a staffing partner and a temp agency?
A staffing partner like TWF provides trained, dedicated teams with on-site leadership and performance guarantees. Temp agencies typically deploy rotating, minimally-trained staff with limited accountability. We're invested in your success; they fill orders.
How does TWF's Captain model work?
Each TWF deployment includes a trained Captain—an on-site leader responsible for team quality, guest experience, and operational continuity. This ensures accountability, consistency, and excellence every single shift.
What if I'm unhappy with service?
TWF's Make-It-Right guarantee ensures we fix any service issues immediately. If you're not satisfied with team performance, we replace staff or adjust staffing at no additional cost. Your satisfaction is guaranteed.
What markets do you serve?
The Wilkinson Firm operates throughout North Carolina, South Carolina, and Georgia, with growing capacity in the Southeast region. We serve hotels, convention centers, event venues, catering companies, and university dining operations.
How do you guarantee trained staff every time?
Every TWF team member completes Gold Standard Certified training covering hospitality procedures, guest service excellence, and property-specific requirements. Continuous training and performance ratings maintain our standard.
Can you scale up for events or growth?
Yes. We handle one-time events, seasonal surge, and permanent growth. Start with emergency staffing and expand to ongoing partnerships. Same trained teams, same leadership, same standards—just more of it.