33 million visitors. $6.4 billion in annual spending. The second-largest banking center in America. And a hospitality sector still 12,000 workers short of where it needs to be.
Charlotte attracts 33 million visitors annually and generates $6.4 billion in visitor spending — ranking #1 in North Carolina. Bank of America and Truist run global operations from Uptown. The Charlotte Convention Center delivers 600,000 sq ft of event space. Yet the hospitality workforce is still 12,000+ employees short of pre-pandemic levels. Housekeeping alone reports a 43% shortage rate.
We are building dedicated rosters for Charlotte's hospitality market. Each venue type gets teams trained to its specific standards.
600,000 sq ft total. 280,000 sq ft contiguous show floor. Crown Ballroom seats 4,200. Richardson Ballroom holds 3,500. Theater capacity for 10,000. Directly connected to Uptown hotel corridor.
600K Sq Ft75,037 capacity. Panthers, Charlotte FC, Duke’s Mayo Bowl, and 40+ ticketed events annually. Plus the Coca-Cola 600 at Charlotte Motor Speedway and PGA Championship at Quail Hollow.
40+ Events/YearRitz-Carlton (LEED Gold, 160 rooms), Westin (700 rooms), Omni, and Hilton Uptown. Skybridge connections to Convention Center and Spectrum Center. Corporate hospitality runs year-round here.
Banking HubEvery service includes captain-led teams, a 25% staffing buffer, shift performance tracking, and our Make-It-Right Guarantee.
Scalable teams for Charlotte Convention Center (10,000+ theater capacity), Bank of America Stadium events, and Spectrum Center. Captain-coordinated service for multi-day conferences.
Bank of America, Truist, and Fortune 500 corporate events. C-suite receptions, shareholder meetings, and client entertainment. Polished teams trained for executive-grade service.
Banquet, culinary, housekeeping, and front desk coverage across Uptown, SouthPark, and Ballantyne hotel districts. Addressing the 43% housekeeping shortage directly.
Same-day mobilization for ACC Tournament weeks, PGA Championship surges, and no-show coverage. Performance-ranked bench roster deployed across the Charlotte metro.
Proven in Greenville. Expanding to Charlotte.
TWF operates in Greenville, NC with 3 active client properties, a trained roster of 42+ professionals, and captain-led teams on every shift. We are bringing that same operating system to Charlotte.
Events & daily service
Kitchen & prep support
Bar & cocktail events
Floor support & setup
Room turns & deep cleans
Guest services & check-in
On-site shift leadership
Large-scale event flow
We are building dedicated teams across the Carolinas and Southeast. Each market operates with its own roster, captains, and local management.
Our home market. 3 active client properties.
Active Market →19M visitors. Convention center. NC State gamedays.
Accepting Inquiries →108M airport passengers. Convention capital.
Accepting Inquiries →77,000-seat gamedays. State capital. Fort Jackson.
Accepting Inquiries →#1 U.S. city 14 of last 15 years. $14B impact.
Accepting Inquiries →12.9M visitors. Destination weddings. Historic district.
Accepting Inquiries →33 million visitors. 12,000 hospitality workers short. We are building the teams that close the gap. Tell us what you need.